Intro: AI-powered chatbots are becoming a common virtual assistant tool used by businesses in a variety of Industries. Chatbot use cases can be found across all industries and business functions including customer service, sales, marketing, and even internal process automation. The most common, however, is the use of an online customer service chatbot. Artificial Intelligence has profoundly influenced and altered business-to-customer communication. From streamlining the business process to improving customer engagement and increasing productivity, the conversational chatbot applications will demonstrate how to hold AI-enabled bots useful for business.

For the last two years, insurance chatbots have become the hottest trend in technology. Many areas of the insurance industry are now using chatbots to help both customers and agents by enabling intelligent conversations with humans. As more companies develop the latest technologies to make bots more intelligent, they'll be able to provide more applications in the insurance industry in the years to come. For many people, property and casualty insurance is complicated to understand. Chatbots for insurance agents can assist clients with understanding the processes and costs of purchasing different forms of insurance, renewing policies, and making claims.

Chatbots are going everywhere, especially in an environment where customer services need improvement. Bots provide a new avenue of innovation for the insurance industry, faster and cheaper user service, and accelerate sales and marketing efforts. Chatbots can manage claims instantly and deliver customized quotes to simplify insurance-related processes and enhance customer service. An insurance bot gives them 24/7 access to support, even in the middle of the night. For insurers, bots are a scalable solution to quality support.

Just like many other innovative technologies, chatbots only get more popular. They're implemented across different industries and a variety of business functions to offer better customer or employee experience. They're so top of mind for leaders that, according to research: "Fifty-six percent say conversational bots ar

If you browse the internet, there's a good chance you've come into contact with a chatbot. These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). And all the signs are there that chatbots will continue to play a role in business for years to come – so learning as much as possible about them means you're well-placed to benefit in the long-term. In this essential chatbot beginner's guide, you'll learn: Chatbots are computer programs with a persona – that of a robot (often a square-headed one with antennas). These robots' primary purpose is to communicate with humans via text, voice, and touch.

If you are wondering how to make your sales teams more efficient, leaner, highly predictable and motivated and reduce training costs, chatbots are the answer. This blog post will explore why. Chatbots are making headlines in the B2B marketing world as the next big thing to assist businesses in their efforts towards enhancing customer service. Artificial Intelligence (AI) bots are expected to transform how people and businesses interact with brands and services. Their ability to provide personalized and contextual responses via a chat interface on messaging apps like Facebook Messenger or Skype and through virtual assistants like Alexa, Cortana etc. without the constant need for involvement of human agents is touted to provide immense cost savings.

Chatbots are more versatile than you may think. After all, it is just an interface technology. Chat, speech and messaging interfaces are very flexible. We've gathered different kinds of popular use cases in varying industries. Check them out to see what are the most popular use cases in your industry!

Chatbots, which began as a fairly unknown niche concept in technology, are now turning into a necessity for mainstream businesses. Globally, the chatbot market has seen explosive growth since 2015, growing at 35 percent CAGR. Reports estimate $8 billion in annual savings from chatbots, with 80 percent of businesses considering implementing them. Big advances being made by the big five -- Facebook, Google, Microsoft, Apple, and Amazon -- today jostle for headlines with the innovations being led by nimble startups. However, one of the questions we ask ourselves regularly is where does India lie in this journey?